With so many technology solution providers to choose from 

what makes PJ Networks stand out?

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Our Commitment To Excellence

 1.) Customer Service and Availability

When you place a call to PJ Networks for business technology support, you can expect to reach someone directly or have your call returned within 15 minutes, consistently, and if the issue you have is urgent, then someone will begin working on it immediately. We have built our reputation on that principle.

We understand that when you have an urgent business computer support issue, you want to be able to pick up the phone and speak directly to a support engineer - not submit a support ticket first, not leave a voicemail and hope for a callback, not e-mail a request and lose valuable time while you wait for a reply.  Most Help Desk support calls receive immediate remote support from our RMM team during business hours, and emergency calls ring through directly to a network engineer on evenings, weekends and holidays.

2.) No Surprise Charges or Invoices

No one wants to receive a bill that they weren't expecting; we understand that.  When we provide support for you or respond to an alert, you are told in advance if their will be charges associated with that work.  In many cases, they are covered by the support plan that we have in place with a client, but if not, then we will let you know before we start providing support that we will be charging you for.

We also understand that when annual subscriptions need to be renewed, warranties are running out or equipment is reaching the age when it needs to be replaced, you need to know how much it will cost you so that you can work it into your budget.  We do not charge for common courtesies, such as answering simple questions, offering advice or recommending specific makes and models of computers to our clients.

3.) A Primary Support Engineer Is Assigned To Each Client

Are you tired of getting the "engineer of the day" for on site support?

When you sign up for any of our support plans, we assign a Network Systems Engineer to be the primary contact for your account.  That engineer will become familiar with your network, your systems and the way your business operates, so that they will be able to quickly identify problems that may arise, provide insight and recommendations to you, and develop a long-term relationship with your company.

Your assigned engineer will have an extension number that rings through directly through to his or her cellphone, and you will also have additional extensions that you can call, depending on your needs.  Help Desk calls are often addressed in realtime during the initial call to our RMM team, and emergency calls will be escalated to an appropriate level when necessary.  However, your primary engineer will be your account manager and take responsibility for the overall quality of our service to your business.

If your issue requires immediate attention, then someone will be working on it within a few minutes of your call.   Guaranteed.

That is what we call the PJ Networks Experience!

Welcome to a refreshing new level of Business Technology Support.  What can we assist you with today?